GENERAL FAQ
- WHY USE CRM?
- ARE YOUR SERVICES LIMITED TO PAPER DOCUMENTS?
- DOES CRM PRIMARILY SERVE LARGE CORPORATIONS?
- WHAT ARE CRM'S CORE VALUES?
- HOW LONG HAS CRM BEEN IN BUSINESS?
- WHAT SECURITY AND SAFETY MEASURES ARE IN PLACE?
- HOW DOES CRM PLAN FOR DISASTERS?
- WHAT STANDARDS DOES CRM INCORPORATE IN ITS FACILITIES?
- WHERE DOES CRM OPERATE?
1. WHY USE CRM?
Technology hasn't eliminated paper. It has likely created even more. Not only can potential mismanagement of information cost your business time and money,
local and federal laws are increasing dictating the ways in which you keep your company's information secure yet accessible. The benefits that CRM can
provide include:
- Significant cost savings when compared to in-house programs.
- Immediate access to documents.
- Assist in insuring Regulatory compliance.
- Never have to worry about expansion space to accommodate new records.
- CRM's consultants can assist with the preparation and implementation of Records Management Policies and Procedure
2. ARE YOUR SERVICES LIMITED TO PAPER DOCUMENTS?
No. CRM's services include storage, archiving, networking and destruction services for all types of media, electronic files, digital files, imagery, film as
well as physical property.
3. DOES CRM PRIMARILY SERVE LARGE CORPORATIONS?
No. In fact, information management is just as crucial to smaller, emerging companies as it is to larger companies. Today, CRM is helping companies ranging
from Small to Large Businesses across a host of industries including financial services, legal, government, healthcare, insurance, banking, engineering
and real estate.
4. WHAT ARE CRM'S CORE VALUES?
To achieve customer service excellence by providing:
Superior Service - friendly, fast, accurate and reliable meeting the highest standards.
Teamwork - working together toward a common goal.
Solutions - achieving the customer's expected results every time.
Flexibility - first and best at delivering service meeting each Customer's needs.
Creativity - finding economic solutions using leading edge technology.
5. HOW LONG HAS CRM BEEN IN BUSINESS?
CRM has been in business since 1999.
6. WHAT SECURITY AND SAFETY MEASURES ARE IN PLACE?
In order to provide CRM's customers with utmost confidence, CRM has implemented stringent security measures throughout every aspect of our business. For
example, CRM utilizes remotely monitored alarm systems, digital CCTV systems, infrared motion detection systems, detection and suppression to uphold the
highest standards of safety.
In addition, standard operating procedures have been developed detailing specific criteria for CRM's existing and new facilities in order to maintain a
safe and secure environment for your information as well as our employees. What's more, CRM's facility standards far exceed the requirements put forth
by local and federal regulations.
7. HOW DOES CRM PLAN FOR DISASTERS?
Organizations are increasingly concerned about their exposure to potential downtime and business interruption. To mitigate this risk, CRM has developed
comprehensive Disaster Recovery Plan (DRP). The DRP provides for an organized and effective response to disruption in service caused by either internal
or external factors such as civil disruptions, hurricanes or floods. With this well designed DRP in place, CRM is able to respond to both man made and
natural disasters by quickly establishing alternative operating procedures to maintain seamless service to your customers.
8. WHAT STANDARDS DOES CRM INCORPORATE IN ITS FACILITIES?
CRM's facilities operate in full compliance with environmental, fire prevention and protection, security, building infrastructure and racking engineering
standards. CRM's facilities are also constructed to meet Category 5 Hurricane Standards.
In addition, routine maintenance programs are established to ensure the integrity of the building fabric, fire and security systems and racking. In addition,
all facilities are subject to property loss inspections by our insurers, customer internal audits and internal regulatory compliance audits by CRM personnel
to identify areas for possible improvement.
9. WHERE DOES CRM OPERATE?
Although the Record Center is located in Tampa, CRM serves the entire State of Florida through its Imaging-On-Demand service. Requested documents are converted
to digital image in PDF or TIFF format and made available in a matter of minutes for viewing or downloading using CRM's secure web portal. CRM currently serves
an area that stretches from Tallahassee to Key West.