DATA PROTECTION SERVICES
- WHO USES CRM's DATA PROTECTION SERVICES?
- HOW IS MY MEDIA MANAGED?
- WHAT IS THE PROCESS FOR TRANSPORTING A CUSTOMER'S MEDIA?
- HOW SEWCURE ARE A CUSTOMER'S MEDIA IN CRM'S RECORD CENTER?
- WHY USE CRM'S OFFSITE DATA PROTECTION SERVICE?
- WHAT SECURITY IS AVAILABLE IN CRM's RECORD CENTERS?
- HOW DO I REQUEST TAPES?
- HOW DO I ARRANGE EMERGENCY RETRIEVALS?
WHO USES CRM's DATA PROTECTION SERVICES?
All businesses have a need for data protection services. These can include hospitals and clinics, law firms, financial companies, banks and professional
service organizations such as Engineering firms or IT Consulting Companies. Each of these organizations needs to ensure their business continuity in order
to stay productive.
2. HOW IS MY MEDIA MANAGED?
CRM has climate controlled vaults that can accommodate magnetic media in open slots or in tape transfer cases, microfilm and microfiche, videotapes, and
other sensitive media.
3. WHAT IS THE PROCESS FOR TRANSPORTING A CUSTOMER'S MEDIA?
CRM receives a pick list from the client via the Internet, FTP or e-mail indicating which tapes are required for rotation and the frequency at which the
client will rotate their data back-up tapes.
- CRM's media clients are typically on schedules of either daily, weekly, biweekly or monthly rotations.
- On the specified date, CRM's Record Center Technicians pull the appropriate tapes in the rotation for delivery to the client location.
- CRM verifies the tapes against the client manifest and runs a discrepancy report to ensure that all the proper tapes are slated for delivery.
- These tapes are then placed into media transportation containers and are staged for delivery.
- The sealed media transportation containers are placed into locked, climate-controlled vehicles and are routed for delivery efficiency.
- Once at the client location, the CRM Courier delivers the media to the appropriate authorized user and retrieves any tapes that are staged for return to the CRM Record Center.
- Again, the media is transported in media transport containers within locked, climate-controlled vehicles equipped with security systems.
- Once back at the CRM Record Center, the tapes are scanned into the system and stored in the vault according to the clients' preferred storage manner.
4. HOW SEWCURE ARE A CUSTOMER'S MEDIA IN CRM'S RECORD CENTER?
CRM has stringent standard safety and security measures for our Record Centers and Media Vaults. CRM's buildings meet if not exceed all industry and government
code requirements to include:
- Climate-controlled systems consisting of air circulation and filtration systems, in which we target and continuously monitor at 40 percent humidity and 68 degree Fahrenheit temperature.
- Concrete and steel I-beam construction, built using a security compound effect as a single tenant site.
- Interior walls rated at 4 hours of 1500 F fire protection.
- Vault doors rated at 1.5 hours fire protection.
- Smoke and fire detection systems monitored 24 hours a day by an outside security company and connected to the local fire department.
- Keypad access throughout the facility limited to authorized personnel only.
- Inergen fire suppression coverage for all computer media vaults.
- Infrared and ultrasonic motion detectors throughout the facility.
- CCTV monitoring and recording throughout the facility.
- Sealed concrete floors in vaults eliminating dust.
- Temperature and humidity control systems in each media vault.
- Uniformed drivers with a CRM Identification badge.
5. WHY USE CRM'S OFFSITE DATA PROTECTION SERVICE?
Regulatory Compliance: Offsite data tape storage fulfils the audit, process and disaster recovery regulatory requirements put
forth by such regulations as the Sarbanes-Oxley Act of 2002 (SOX).
Disaster Recovery: Every company's day-to-day business functions rely on computer systems and CRM's management of your offsite
tape requirements ensures that when you need it most - your data is always available for timely recovery in the event of a disaster.
Backup Rotation Scheduling: Managing your backup scheduling to ensure that the right tapes are always cycled is easy using CRM's
Backup Rotation systems. So that your IT staff can stay focused on their jobs, CRM's trained staff can also manage the tape exchange at your servers for you.
Peace of Mind: As a business owner, director or key manager, you are concerned about the safe management and timely recovery of your
vital information in today's data-driven commercial environment.
6. WHAT SECURITY IS AVAILABLE IN CRM's RECORD CENTERS?
CRM's Record Centers offer the highest level of security, fire protection and environmental control systems that are regularly serviced and monitored 24/7.
All CRM vaults are of concrete construction with walls built of solid core steel reinforced and comply, if not exceed, local safety standards.
Access to our Record Center is tightly controlled keypad access control system. These access systems combined with a high level of electronic detection
devices including CCTV are externally monitored 24 hours per day ensuring data tapes are safe at all times.
7. HOW DO I REQUEST TAPES?
From time to time you will need to have tapes retrieved outside their usual Rotation Schedules and the easiest way to do so is to simply log your Retrieval
Request through your web interface with CRM. Alternatively, tape retrievals can be arranged via fax or phone – (security measures apply).
8. HOW DO I ARRANGE EMERGENCY RETRIEVALS?
Your tapes are available 24/7 and when an emergency need arises it is a simple process to initiate an Emergency Retrieval by contacting CRM via phone
(security measures apply). Your contact arrangements will be confirmed as part of your customer induction process.